A COUPLE have been left reeling after “totally disgraceful” service from glazing firm Safestyle UK allegedly left their kids sleeping on an air mattress for a month as a result of work delays.
David Tew, 41, and accomplice Katy Rickman, 34, had been seeking to have home windows and doorways changed of their dwelling final month however declare that the work has been cancelled a number of occasions since.
The couple from Bedford, Bedfordshire additionally declare to have been charged a further survey charge of £200 at their preliminary citation which they weren’t knowledgeable of.
With work ongoing upstairs, the couple and their two nine-year-old kids have been relegated to sleeping on an airbed on the bottom flooring for nearly a month.
The pair declare your complete course of has been a nightmare, with Safestyle’s salesman allegedly canvassing their neighbours and their contractors suspending work and even stealing considered one of their mugs.
David claims that their preliminary citation for the work was acquired on 24 March, and that they weren’t instructed about a further survey charge of £200.
All through the preliminary course of, David says that they had been assured that the work can be carried out inside their given time-frame in Might.
Regardless of this promise, the couple acquired a number of cancellations, which means that they misplaced two days of annual depart, which that they had booked off in anticipation of the appointments.
Moreover, these cancellations had been allegedly accompanied by common delays to the work course of, which means different work comparable to plastering needed to be postponed by one other fortnight.
When set up lastly started, the duo declare they provided refreshments to the employees, solely to later realise that considered one of their mugs had gone lacking and the skin space was left in disarray.
In addition to this, neighbours had been allegedly canvassed in quest of work, with a salesman visiting the subsequent day, inflicting neighbours to dam incessant calls made by the corporate.
David additionally claims that the patio door that was ‘fastened’ now sticks and that the holes left within the wall across the work space weren’t stuffed correctly.
The couple have now allegedly been instructed that they’re scheduled to start funds by the top of the month – regardless of the work remaining incomplete and needing fastened.
Talking at the moment, David stated: “We’re simply actually burdened. While we perceive initiatives don’t at all times go to plan we are actually on our fifth week sleeping downstairs and it’s nerve-racking for all of us.
“We haven’t as soon as been given any indication of when it is going to be full, the not understanding is the worst half.
“One in every of my boys doesn’t cope so nicely if his routine is damaged so it’s made him actually anxious.
“I’d actually like them to no less than acknowledge that that is unacceptable after which replace us with what is actually happening and the way they wish to compensate us.
“We had it deliberate out to trigger minimal disruption to the youngsters and now it’s simply leaving us all drained, burdened and missing any confidence of their service.
“It’s been the worst few weeks ever and to not know when it is going to finish makes it worse.
“The plasterer is probably going booked out for a number of weeks so even once they do end we should await him to be obtainable.
“I received’t be utilizing them for downstairs home windows and doorways, that’s for positive. The very fact they inform everybody they’re primary and have a buyer constitution is an entire farce.
“I don’t assume I’ve skilled an organization so dangerous.”