Scots diner slams Glasgow restaurant after alleging drinks had been spilled on coat and waiter took half of the tables orders

A SCOTS diner has left a scathing video assessment of an area restaurant after claims she and her pals acquired horrible service and alleges that they had drinks spilled over them.

Danielle Wallace had opted to go to swanky El Santo on Miller Avenue in Glasgow metropolis centre to rejoice her buddy’s birthday final week.

The group had been seated at a big desk and had been shocked once they arrived to search out the restaurant devoid of consumers.

The advisor from Shawlands, Glasgow alleges that regardless of the restaurant being empty there was only one member of employees working the desk and the group had been left ready 25 minutes for drinks and shared her experiences on-line earlier this week.

The ordeal acquired worse as Danielle then claims that the one member of employees who was taking care of the desk solely took orders for half of the desk’s dinner.

The 32-year-old additional slammed El Santo and claims {that a} buddy’s jacket was then ruined after a cocktail was spilled over the piece of clothes.

A closing straw got here when a member of employees allegedly stormed over to the desk and informed the massive group to be quiet as they had been ‘disturbing friends’ – the one different clients had been a pair with a child.

Nonetheless, after talking with the couple, the occasion quickly realised that the opposite clients had no difficulty with them and opted to go away El Santo.

As a substitute the group headed to close by bar Delmonicas to rejoice the birthday of Danielle’s buddy Scott and loved the remainder of their evening with some pizza.

The video assessment begins with a big group of pals sat at a desk beneath darkish atmosphere lights because the group look like midway via their eating expertise and are laughing collectively.

Danielle narrates the clip, saying: “So, right here’s a narrative of why I’ll by no means go to El Santo once more and why I’ll by no means advocate it to anybody.”

The digital camera pans to Danielle and buddy Scott as she continues: “We booked a really massive dinner yesterday for Scott’s birthday and, f*g, there have been over fifteen of us.

“They knew we had been coming.”

The digital camera pans to the bar at El Santo the place a lone member of employees will be seen getting ready cocktails behind the massive bar.

Danielle says: “They’d one barman on, so we had a restricted drinks menu.”

The group look like deep in dialogue and uncertain as to what’s going on with their drinks and meals.

Danielle continues her commentary: “We had been then informed to principally shut up as a result of there was a child within the constructing. There was actually solely us and this different couple with the infant.”

The digital camera then pans to the massive group as they enter Delmonicas, the place the group in the end ended up going as an alternative for meals.

A big pepperoni pizza will be seen sat on the group’s desk as Danielle says: “So, we ended up all leaving.”

The digital camera then pans on Danielle, as vibrant karaoke disco lights flash behind her earlier than she explains the change in venue.

She says: “After which went to ‘Dells.’ We had pizzas, we had drinks. We had the most effective time.”

Danielle and a buddy dance as she concludes the video: “So, simply goes to indicate you could’t deal with a e-book by its cowl as a result of we thought El Santo was gonna be wonderful and we acquired handled like rubbish.”

Danielle took to social media on Tuesday to share the footage, writing: “We are going to by no means go right here once more. El Santo – I don’t see you surviving in Glasgow.

“Want we might assessment your meals menu however we left earlier than we might even attempt.

“Good luck.”

Danielle and Scott.
Pictured: Danielle and Scott. (C) Danielle Wallace.

The publish acquired over 1,500 likes and a whole bunch of feedback as many social media customers shared their ideas on the scathing assessment.

One individual wrote: “Was on the checklist of locations to go. Not anymore. P.S You look stun, hun.”

One other stated: “For a desk over 15, why didn’t they take a preorder?”

A 3rd commented: “[The] place is stunning. I discovered a little bit of glass in my meals and practically swallowed it they usually nonetheless charged us £150 for the invoice.”

A fourth added: “Good decor and that’s about it. Meals was so s***e and took ages, man.”

Talking to Danielle in the present day she stated: “So, there have been round 15 of us booked for lunch. We pre-booked as a result of it was the September weekend.

“It was our buddy Scott’s birthday that we had all acquired collectively for.

“So many individuals and we thought the hype of the place [sic]. We arrived and there was not a single individual there however us, which we thought was wild.

“It felt like we had been an absolute inconvenience in there.

“We acquired sat [down] and there was one waitress for the total restaurant and one bar employees.

“We waited round 25 minutes for our first drinks after which had been informed we’re solely allowed to order minimal from the drinks to assist the employees, so no cocktails had been being provided.

“We waited one other 20 [minutes] for the meals order and he or she took half the desk’s starter orders and left the opposite half with out.

“So, half began consuming whereas we hadn’t even had orders. A spherical of drinks got here out and an espresso martini was spilled throughout my pals cream coat.

“They didn’t even say something about it, simply stored strolling.

“We weren’t being noisy or rowdy however 15 individuals do sound loud naturally. Comprehensible.

“So, it was completely uncalled for when a pair got here in with their child, the bar employees took it upon himself to come back over and inform us all to be quiet as a result of we had been disturbing the opposite friends.

“The couple had been completely tremendous with us we spoke to them. We spoke to administration about this, who laughed and claimed he had no concept why the employees simply performed that.

“Ultimately, we had been informed a few restricted meals menu too and that’s after we determined to go away.

“We went to administration and he couldn’t have cared much less. Even in regards to the coat.

“We went not far away to Delmonicas as an alternative, who bought £9 pizzas and actually, we had the most effective time.

“It was a a lot better environment.”

El Santo have been approached for remark.


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