A SCOTS mum has been left fuming after a “cowboy” furnishings firm delivered her new £1,000 couch damaged – and three weeks late.
Kimberley Harney had ordered her new sofa by means of furnishings web site Furnico Dwelling beneath the preparations that it might arrive on the identical day that the household moved into their new dwelling.
Nonetheless, regardless of the mum-of-two paying a £99 deposit and agreeing on a supply date, transferring day got here and went and no sofa arrived.
When the couch lastly arrived two weeks in the past, Kimberley from Alexandria, West Dunbartonshire claims she discovered the body snapped – and the supply drivers allegedly scarpering earlier than she realised.
Regardless of fixed efforts to contact Furnico and resolve the state of affairs, Kimberley claims she is not any nearer to receiving a set sofa and the corporate continues to “fob her off”.
Photographs present the state of the harm to the again of the sofa that Kimberley and her household acquired, with the body leaning closely to at least one aspect.
The sofa would supply little to no assist for anybody, rendering all the aspect unfit for function.
The slope within the damaged sofa additionally implies that for Kimberley’s youngsters sake, she has needed to put a number of pillows in the way in which to maintain them secure.
After ready over 10 days to try to resolve the state of affairs, Kimberley lastly took to social media final week to precise her annoyance on the service.
The hardworking mum shared a submit alongside the photographs of the broken sofa, writing: “Warning, I might keep away from something from Furnico Dwelling firm because the service you’ll obtain is diabolical.
“I paid £99 deposit for a sofa and advised them I wouldn’t be capable to take supply till three weeks later, they referred to as me each single day hounding me to take supply which I couldn’t as I hadn’t moved home but.
“Transferring day got here and I then needed to wait three weeks for my sofa to lastly come – in the meantime sat on a Z mattress with two youngsters as we offered our previous sofa on the understanding the brand new one was approaching transferring day.
“Lastly, after no joke 30/40 calls to chase up on my sofa they delivered it at 9pm at evening and wouldn’t even let me open it earlier than leaving, however fortunately took £1,000 extra of my cash.
“I opened it as much as discover a big little bit of the again wooden snapped in half and unusable.
“This was 10 days in the past and nonetheless no new sofa – we’re sitting with the massive damaged little bit of sofa even after 5 conversations this week the place they inform lies of this new piece of sofa getting delivered.
“I’ve begged, pleaded and prayed that they only do the appropriate factor and ship us the damaged alternative and nonetheless nothing – nonetheless one other weekend of them sitting with our hard-earned £1,000 whereas we sit with a damaged sofa.
“Steer clear of this firm, they’re cowboys.”
Talking as we speak, Kimberley mentioned: “I ordered the sofa on the twelfth of June on the understanding that it might take three to 4 weeks supply.
“They [Furnico] began hounding me calling actually each different day asking to drop the sofa off instantly and I mentioned the identical factor – I can’t take supply of the sofa till I’m in my new home.
“They saved calling and finally Scott, my husband, spoke to them and mentioned please don’t name once more, we want the sofa on 7 July as agreed and never earlier than.
“They agreed and the week earlier than we moved in, I referred to as Furnico to verify all was okay with the plans for supply.
“They mentioned that their designated supply firm had the sofa however once I referred to as them, they by no means answered the cellphone and so I used to be beginning to panic and started questioning if it was coming.
“The supply date got here and went with no sofa showing and I referred to as quite a few instances, they usually mentioned a supervisor would name again, however no person did.
“The next week there have been nonetheless no updates they usually saved blaming the supply firm who mentioned they didn’t have it.
“Furnico then mentioned they would wish to ship one other one and this continually went on with me having to chase each corporations.
“I had already offered my sofa to another person, so we had been having to take a seat on a settee mattress in the lounge of our new home.
“They lastly delivered the brand new sofa a few weeks in the past at 9pm when two random males simply arrived on the door and introduced the sofa in then requested for the £1,000.
“I did ask if I may take a look at it first, however he mentioned if there have been any issues simply to contact Furnico and so I mentioned positive.
“They’d already left by the point we opened the sofa and observed the huge little bit of wooden that had snapped.
“I referred to as Furnico the following day and spoke to a supervisor who mentioned he would type this for me, then I by no means heard something from anybody.
“I preserve chasing them they usually say the alternative half is with a courier however I’m not holding my breath – the entire thing has been a catastrophe they usually fob me off each time I name saying managers aren’t in.”
Talking as we speak, a spokeswoman for Furnico Dwelling mentioned: “We have now spoken to the beneath buyer just a few instances up to now week to substantiate her alternative was despatched to our supply depot final Friday and can be delivered this week.
“The shopper has been knowledgeable each step of the way in which of this grievance and will I spotlight according to the monetary ombudsman we’ve got as much as eight weeks to resolve a grievance and we’ve got solved this in three weeks.
“Please relaxation assured the shopper’s alternative has been fulfilled and we’ve got mutually resolved the shopper’s grievance.”