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Surprising video reveals TUI buyer’s £5.5k five-star get-away grow to be “vacation from hell” as rainwater floods by resort roof

A HARD-WORKING son has described how his household had the “vacation from hell” after their dream £5,500 journey to Mexico grew to become a washout.

Mike Jackson was left “very disenchanted” after spending his three-week vacation in Mexico’s Yucatan Peninsula making an attempt to keep away from the huge floods that repeatedly drenched the within of his resort.

The 48-year-old filmed the surprising scenes contained in the Bahia Principe Grand Coba resort earlier this yr as rainwater allegedly leaked by the roof in areas throughout the five-star resort.

Mike from Birkenhead, Merseyside, claims that journey firm TUI has thus far supplied simply £195 in compensation for the difficulty he endured throughout his vacation together with his accomplice, mum and sister.

Video begins with technician Mike filming the surprising scenes because the water swimming pools within the reception, as he says: “Day 5, meant to be inside, that’s how shut it’s to my seat.”

Because the rain continues to fall, moist ground indicators have been positioned across the mounting swimming pools of water within the resort.

Resort friends preserve themselves entertained by stepping as much as the stage and delivering some questionable karaoke.

Nevertheless, Mike understandably isn’t proud of the water, which continues to fall all through the resort.

After he decides to move for dinner, he’s left bereft by the actual fact the rain is bouncing off the tiles within the restaurant space of the resort.

Struggling to be heard over the noise of the downpour, Mike fumes: “The principle restaurant once more.”

Mike alleges that the workers on the resort didn’t assist holidaymakers while they have been on the resort, and it was as much as households to maneuver their very own tables and chairs to keep away from being soaked throughout dinner.

Apart from the leak, Mike was additionally sad as his household have been informed they couldn’t cancel their excursions which that they had beforehand booked.

Mike, his accomplice, sister and mum all determined they’d had sufficient following a 14-hour journey to go whale shark swimming however once they have been left puzzled after solely spending six minutes within the water.

Regardless of Mike’s greatest efforts his makes an attempt to get a refund from TUI haven’t been heard which led to the pissed off son posting on social media.

The ground of the primary leisure space was flooded by swimming pools of water. Credit score: Mike Jackson

Mike posted on-line over the weekend writing: “Bahia Principe Coba, Mexico – July 2023. [It] even rains indoors however TUI aren’t within the truth it ruined our three-week keep.”

His publish acquired over 100 likes with many individuals fast to touch upon the disastrous get-away.

Nicki Sarah Jane mentioned: “[Hotel] ought to have a greater roof I agree however TUI can’t management the climate.”

Sally Gill mentioned: “[I] suppose I’d be extra upset by the horrendous screeching of the ‘leisure’.”

Jemma Dickinson mentioned: “TUI are nice for ease of reserving and so on however are horrendous at coping with complaints.”

Talking immediately, Mike mentioned: “Each evening it rained, irrespective of the place you went on the complicated it leaked like within the movies.

“We have been there for 3 weeks, and we checked out getting flights house, but it surely was too costly.

“TUI hasn’t acknowledged us, the one acknowledgement I received was a refusal for the refund for mis-sold journeys and a £195 gesture of goodwill.

“We have been simply left to our personal gadgets and needed to transfer chairs and tables to attempt to get out [from under] the leaking roof.

“It doesn’t matter what bar space you went to, all of them leaked.

“I’d say that 16 out of the 21 days it rained for at the least an hour and that [the video] was what it was like when it rained.

“I used to be very disenchanted; it wasn’t an affordable vacation then to be mis-sold the excursions while there was much more of an insult.

“We went on a whale shark swim which was diabolical as we have been away for 14 hours however solely within the ocean for six minutes.

“We tried to cancel the remainder of the excursions however have been informed by the rep that we couldn’t, so we simply refused to go on them.

“TUI state their journeys have free cancellation, however the rep informed us we couldn’t cancel them.

“It’s £5,500 spent on a supposed vacation of a lifetime and it was extra like a vacation from hell, it was one thing you’d count on from Butlins.”

TUI has been contacted for remark.