A TUI buyer has been left fuming after his possessions have been allegedly stolen while on vacation after thieves drilled via the protected in his resort room.
Connor Montgomery had been on a swanky £3,500 vacation in Cancun, Mexico final week with girlfriend Alex Held when the pair claimed they have been the victims of a criminal offense that passed off proper beside their mattress.
The couple from Newcastle have been out on a ship tour final Thursday after they returned to the Grand Sirenis Riviera Maya Resort & Spa and declare they seen their room had been tampered with.
Connor, 26, claims the room’s lights and air-con had been turned off, the electrical energy key card was lacking and most significantly – his gold watch and money had been swiped from their protected.
Automobile seller Connor defined that the couple had been out a lot of the day on the 11-hour boat journey and seen damaged glass strewn throughout their resort room flooring as quickly as they returned.
Upon additional inspection, Connor claims he rapidly seen that the protected within the cabinet of their room had been drilled into, and his possessions taken.
Connor alleges that he had made a report back to the resort, with TUI informing him that he would hear again inside three days, ultimately being informed by reception that the drilled gap had been there since earlier than the couple’s arrival.
Connor, who refutes this, claims that the resort interviewed workers – ultimately coming to the conclusion that the workers have been too “dependable” to have been thieves.
Connor claims that he has nonetheless not had any type of compensation for the lack of property and that the report has since stagnated as a result of no digicam footage of the alleged theft.
Photographs present the black protected sitting atop a white wood shelf, showing to have had a round gap drilled into its door, to the left of the important thing code numbers.
An extra picture reveals inexplicable clear glass protecting the ground in entrance of a bedside desk.
Connor took to social media on Monday to air his grievances, writing: “Absolute shame from TUI recommending this resort Grand Sirenis Riviera Maya Resort [sic] room damaged into, protected drilled via, cash from my pockets and gold watch stolen and apparently there’s no proof of theft so it’s getting dropped.
“Neither the resort or TUI are doing something.
“No compensation from both TUI or the resort, resort workers have been interviewed however apparently their dependable members of workers have labored there for years and would by no means try this.
“Ironic how the stuff was stolen on the day of an tour which was additionally booked via TUI, understanding we’d be out all day.
“Needed to chase each TUI and the resort workers for an replace only for them to say nothing will be performed.
“Apparently the opening within the protected has been there because the thirtieth of Could but each me [sic] and my girlfriend beg to vary as there was no harm to the protected on the day of our arrival.
“After reporting the crime, I used to be additionally knowledgeable that it’s occurred to quite a few folks, not simply myself, shambles of a resort and workers.
“£3,500 spent on this vacation, wouldn’t count on it anyplace, by no means thoughts a 5 star resort. Urge folks to avoid TUI and Grand Sirenis Mexico.”
The submit obtained over 950 likes and greater than 1,700 feedback as many have been fast to share their disgust on the alleged occasions – with some additionally claiming they’d comparable experiences on the similar resort.
Vikki Leigh claimed: “It’s a recognized factor with that resort, they’re all in on it and try to cowl it up.
“My mate’s son went along with his girlfriend for Christmas, discovered police raiding their room. They arrested them for nothing then wished cash to get them out of jail.
“TUI then wouldn’t allow them to fly again with them as a result of police had been concerned. They needed to pay £2,000 to get residence and TUI wished nothing to do with it, neither did grandad reviews or the reps.
“Police are all in on it too. Finest recommendation I can provide you is to unfold far and extensive to ensure nobody ever goes there.”
Lewie Gable stated: “Can’t consider this – disgraceful.”
Nicole Norton commented: “Azul Senatorial Mexico – similar has occurred to us, as many others too. We didn’t get our a refund both.”
Stephen Paul Harrison wrote: “I write the resort off and smash all the things in website easy”
Talking to Connor at the moment, he stated: “We booked a ship journey via TUI, we left the room at 6am and returned at 5pm.
“After we acquired into the room I seen the air-con and lighting wasn’t on, seemed to the left and the important thing card had been taken.
“After I went over to my facet of the mattress there was smashed glass.
“I seen one thing wasn’t proper so I went to test the protected and noticed it had been drilled via. I checked inside – I had my English cash from inside my pockets stolen and my gold watch was gone too.
“Right away, I reported it to the resort and crammed in a report of the stuff that went lacking and was informed I might hear inside 24-72 hours of the result of all the things.
“I additionally reported to TUI about it and was informed I might hear again from them too – I nonetheless haven’t heard something now and this was 5 days in the past.
“After 4 days, I went to the reception and requested to talk to a supervisor about all the things and she or he informed me that the opening within the protected was there from the thirtieth of Could, however evidently I might’ve seen and requested for a brand new protected, there was zero harm on my arrival.
“She informed me she had interviewed the members of workers who had entry to the room that day however they’re apparently dependable members of workers and would by no means try this.
“She stated that there was no proof of theft whatever the smashed glass, key card stolen and my private belongings gone and there was nothing extra that could possibly be performed on their finish.
“Since posting it [on social media], there have been quite a few individuals who stated the very same occurred to them and nothing was performed.
“It appears there’s a correlation between reserving excursions with TUI and being robbed although, as we had been right here for just below per week previous to the theft and nothing was ever taken.
“Appeared a little bit of a coincidence that we have been robbed on a day that they knew we’d be out all day.
“TUI have nonetheless not even made contact with me nor supplied any type of compensation and I need to take this additional as they’re in all probability deemed as probably the most trusted vacation supplier and so they’re nonetheless selling this resort after many individuals have filed reviews of issues stolen.
“On the report I needed to fill in, I stated I wished the authorities to be contacted too however as a result of apparently there’s no proof of theft it’s been dropped.
“ I simply don’t count on to spend £3,500 on a vacation to be handled this fashion. It’s a shambles.”
TUI has been contacted for remark.